Canvas Help and Support (Staff Guide)

There are lots of ways you can get help:

Canvas 24/7

If your query relates to Canvas, you can either live chat, log a ticket or call a Canvas expert (see the help button in the Canvas main menu for more options)

Canvas Chat 24/7

A-Z of Guides

Have you taken a look at our guides? The EdTech staff A-Z page has a comprehensive list of guides you can view and search:

Educational Technologies A-Z

Other Queries

If your query relates to course enrolments, Turnitin, module evaluation, Panopto or Vevox, please raise a helpdesk ticket:

Raise a Ticket

Please ensure you have all the relevant information available before raising a chat or helpdesk ticket. Screengrabs and URLs will help us to identify and resolve the issue more quickly.

Other Help and Support

Help with IT

Futher help and support for general IT issues, including logins, email, your laptop or PC, Teams and other software:

Help with IT

Training Opportunities

Take a look at the Teaching and Learning Academy's training and networking opportunities

Training and Networking Opportunities

Browse by Theme

If you aren't sure where to start, take a look at our technology themes.

Browse by Theme

Technology Case Studies

Tale a look at our collection of case studies recorded during the unprecedented global lockdown of 2020.

Technology Case Studies

Check System Status

If you’re having any issues accessing one of our systems, you can check the Canvas, Turnitin and Panopto system availability here.

Check system status